About my PerfectDraft Pro machine
Beer or condensation leaks😭
The cooling isn't working🥵
My machine is noisy😫
Low beer flow🍺
The tube pops out when connected to the keg.
My machine isn't working😱
What is the white paste-like residue near the fan in my machine?
There's some condensation on the metal of the beer tap
My volume indicator went back to full even though it wasn't a full keg
Volume indicator is wrong🔊
Why do I have a spinning snake on my machine display?
What is this white, slimy residue near the fan of my machine?
Why did my machine reset on its own?
My beer tube is stuck😥
I can’t insert the beer tube😥
Cannot close the door🚪
I've reconnected the app but the message about my machine being disconnected hasn't disappeared
Text in the app is being cut off
My temperature shows -128
The days counter in the app doesn't update when I load a new keg
What is the Power Saving Mode
I get an error when trying to change the temperature or extend the range
How to enable your app's notifications ?
Connecting to the app via Bluetooth📲
I can't turn on the cooling scheduler or the power-saving mode
I can't turn on the extended temperature range
Some kegs are not listed in the drop-down menu of the application.
Can I control a PerfectDraft Pro machine from multiple devices?
Can I change kegs before they’re finished?
How long does it take to cool a keg?
How do I change a keg?
Can I pre-chill the kegs?
The keg fell🧨
What's up with my beer🍺
My beer stays too warm🌞
What temperature can you choose for the beer?
My beer is flat😑
My beer is too foamy🧼
Maintaining my beer's temperature.
How long does beer keep?
What temperature should I set my beer to?
How do I pour the perfect beer?
Didn't find an answer?
What does the display mean?
What are the dimensions of the machine?
Is it exclusively for 6L kegs?
Contents of the Box
How do I turn off my machine?
What is the difference between the Philips machine and the PerfectDraft Pro?
Installing my machine🛠
Updated by Robert
My machine is noisy😫
🔦 This issue could be caused by the active air pump.
Don't panic, the air pump keeps the beer at constant pressure, and will be audible during and after dispensing.
It should switch off automatically😉
🔦 This issue could also be caused by running fans.
Rest assured, the fans help the cooling element at the back.
Fan speed automatically changes according to the ambient temperature and cooling mode, so the noise level will vary.
Please make sure to check that the door is closed properly, or fans will keep running.
🔦 The air pump keeps turning on without dispensing.
Oh no! The air is leaking and the air pump keeps compensating😧
Don't panic, this is an easy fix😉
The air pump might activate very occasionally to keep the keg at the right pressure. If this happens in short intervals (seconds to a few minutes), verify the tap unit is connected correctly.
Please make sure to check that there is no dirt or debris between the keg and the seal of the tap unit.
If the problem persists, please contact our customer service at email@example.com