Machine troubleshooting
Beer or condensation leaks😭
Beer or condensation leaks 😭. Beer or condensation leaks can be due to several causes: 🔦 The spout is still draining. Having 5 to 10 drops coming out of the dispensing spout is completely normal, res…
The cooling isn't working🥵
The cooling isn't working🥵. Rest assured, your appliance is in the process of measuring the temperature🌡 The display shows 15°C at the start while your appliance measures the temperature. Wait a few…
My machine is noisy😫
My machine is noisy😫. 🔦 This issue could be caused by the active air pump. Don't panic, the air pump keeps the beer at constant pressure, and will be audible during and after dispensing. It should sw…
Low beer flow🍺
Low beer flow🍺. Low beer flow can be due to several causes: 🔦 Oops, it looks like the keg is almost empty🤫 The keg icon on the front of the appliance turns red when less than 0.75 L (0.2 gal.) of bee…
The tube pops out when connected to the keg.
The tube pops out when connected to the keg.. The elongated rubber tube was designed for hygienic reasons. It prevents mould build-upf, which was common with Philips PerfectDraft machine. Insert the…
Defrosting🥶
Defrosting 🥶. 🔦 When you experience ice build-up inside the cabinet, defrost your machine by unplugging it for a while. 🔦 To solve this issue, you can leave the door open and the water will drain its…
My machine isn't working😱
My machine isn’t working 😱. 🔦 Your machine troubles may sometimes be due to an unpowered dispenser. 🔦 In order to fix that, make sure that the dispenser is very securely plugged in. 🔦 When the LED li…
What is the white paste-like residue near the fan in my machine?
This is a glue which we have recently found can leak from one of the machine parts. This has no impact on machine performance and can be wiped off.
There's some condensation on the metal of the beer tap
There's some condensation on the metal of the beer tap. - Rest assured, this is a natural part of having the metal be colder than the ambiant temperature of the beer. - Make sure, however, to watch o…
My volume indicator went back to full even though it wasn't a full keg
My volume indicator went back to full even though it wasn't a full keg. After your machine goes through a firmware update or it's reset for other reasons (such as a power-cut), your volume may go bac…
Volume indicator is wrong🔊
Volume indicator is wrong🔊. 🔦 The dispenser calculates the beer level by measuring the dispense pressure on the keg and this calculation currently has a 300ml error margin. 🔦 Opening and closing the…
Why do I have a spinning snake on my machine display?
You may have noticed that when you first load a keg into your machine, you get a spinning snake in the display. Don’t worry! This just means that the temperature is being calculated, so you can go ah…
What is this white, slimy residue near the fan of my machine?
What is this white, slimy residue near the fan of my machine?. ☢ This is a possible leak that may have come from the glue used to assemble parts of the machine. Further investigation will tell us mor…
Why did my machine reset on its own?
Why did my machine reset on its own?. If your machine has randomly reset itself, it’s because it has just gone through a firmware update. Your PerfectDraft Pro should be fully operation aboutan hour…
My beer tube is stuck😥
My beer tube is stuck😥. The tube cannot be removed when the tap unit is still attached to the keg? Easy fix😉 🔦 Make sure you have removed the tap unit from the keg first. 🔦 Release the tube from the…
I can’t insert the beer tube😥
I can’t insert the beer tube😥. Rest assured, this issue could be caused by the beer tube snagging inside the tap unit. A solution to this problem is to wet the beer tube slightly to ease insertion. T…
Cannot close the door🚪
Cannot close the door 🚪. 🔦 This issue could be caused by an obstruction in cooling cabinet. This can be solved by checking that nothing has fallen into the dispenser which prevents the keg from being…
