About my PerfectDraft Pro machine
Beer or condensation leaks😭
The cooling isn't working🥵
My machine is noisy😫
Low beer flow🍺
The tube pops out when connected to the keg.
My machine isn't working😱
What is the white paste-like residue near the fan in my machine?
There's some condensation on the metal of the beer tap
My volume indicator went back to full even though it wasn't a full keg
Volume indicator is wrong🔊
Why do I have a spinning snake on my machine display?
What is this white, slimy residue near the fan of my machine?
Why did my machine reset on its own?
My beer tube is stuck😥
I can’t insert the beer tube😥
Cannot close the door🚪
I've reconnected the app but the message about my machine being disconnected hasn't disappeared
Text in the app is being cut off
My temperature shows -128
The days counter in the app doesn't update when I load a new keg
What is the Power Saving Mode
I get an error when trying to change the temperature or extend the range
How to enable your app's notifications ?
Connecting to the app via Bluetooth📲
I can't turn on the cooling scheduler or the power-saving mode
I can't turn on the extended temperature range
Some kegs are not listed in the drop-down menu of the application.
Can I control a PerfectDraft Pro machine from multiple devices?
Can I change kegs before they’re finished?
How long does it take to cool a keg?
How do I change a keg?
Can I pre-chill the kegs?
The keg fell🧨
What's up with my beer🍺
My beer stays too warm🌞
What temperature can you choose for the beer?
My beer is flat😑
My beer is too foamy🧼
Maintaining my beer's temperature.
How long does beer keep?
What temperature should I set my beer to?
How do I pour the perfect beer?
Didn't find an answer?
What does the display mean?
What are the dimensions of the machine?
Is it exclusively for 6L kegs?
Contents of the Box
How do I turn off my machine?
What is the difference between the Philips machine and the PerfectDraft Pro?
Installing my machine🛠
Updated by Robert
My beer stays too warm🌞
This issue can be caused by 4 things:
A probable cause could be that the keg needs more time to cool down to the correct temperature🤒
🔦 You can solve this issue by waiting approximately 8 to 12 hours in order for the keg to cool down to a steady room temperature.
🔦 The ideal dispensing temperature for most beers is around 3°C (37.4 °F). Above 7°C (44.6 °F): the beer may foam.
🔦 The temperature indicator will turn blue when the set temperature is reached. The colder the beer, the easier it is to control the foam head😉
Another cause could be that the door isn’t closed.
🔦 To solve this issue, please check that the door is closed properly.
🔦 The door latch should be completely closed, and the door seal shouldn't be damaged.
🔦 In case of a damaged door seal, please contact our customer service team👨🔧
A third cause could be that the dispenser is located in an environment that is too hot, or in direct sunlight.
🔦 A solution is to make sure that the dispenser keeps beer at the minimum temperature of 3°C when the ambient temperature is 38°C or less.
🔦 The dispenser can dispense in temperatures of up to 38 °C (100.4 °F).
🔦 Please do not place the dispenser in direct sunlight. Move the cooling unit to a cooler location, or shelter it from direct sunlight.
A fourth cause is that objects or walls are blocking the ventilation grilles at the sides and back.
🔦 To solve this, please ensure a minimum spacing of 10 cm (4 in.) around the appliance.
🔦 You can also remove obstructions and/or clean the ventilation grilles😉